Support

Help for every OpenMed product.

Pick the product you need help with:

Welna — the patient-first iOS app.
OpenMed Agent — the developer CLI & runtime (preview).

The fastest way to reach us for anything is support@openmed.life.

Welna

iOS app

Welna helps you prepare for medical appointments: connect Apple Health (read-only), add notes or a document, and get a plain-language summary plus questions to discuss with your clinician. Your text is redacted on your device before anything is sent.

Email support@openmed.life and we'll get back to you, typically within 2–3 business days. Including your iOS version and device model helps us help you faster.

How do I sign in?

Welna runs GPT‑5.5 through your own account — no separate subscription. On the Connect step, either sign in with ChatGPT, or tap "Or use an OpenAI API key" and paste a personal key. Your credentials are stored only in your device's Keychain.

What is the on-device privacy model?

A small model Welna downloads once (about 265 MB; Wi‑Fi recommended). It removes names, dates, and identifiers from your text on your iPhone before anything is sent to the AI. It's reused for every document and note.

How is my data handled?

Apple Health is read-only and your documents are redacted on-device before any cloud request. Only redacted text and normalized health summaries are sent — to OpenAI, under your own account. See the Privacy Policy for the full picture.

How do I connect Apple Health?

On the Health step during onboarding, or later in Settings → Apple Health → Review access. Welna only reads the metrics you authorize, and you can change access anytime in the iOS Health app.

How do I export a document?

Open any generated document and tap the share button (or "Share / Save to Files") to export a PDF, save to Files, or share it.

How do I delete my data?

Your runs, notes, and generated documents are stored only on your device. Deleting the app removes them, along with everything else Welna keeps locally.

How do I turn off analytics?

Settings → Analytics — toggle off anytime. Analytics are anonymous (no health data, documents, or identifiers) and used only to improve the app.

Is Welna medical advice?

No. Welna provides general health information to help you prepare for conversations with your clinician. It is not a medical device and does not diagnose, treat, or prescribe. Always consult a qualified healthcare professional. Not for use in emergencies.

OpenMed Agent

Developer preview

OpenMed Agent is a local-first terminal/CLI runtime for clinical workflows. It is currently in preview and shared directly with approved evaluators.

Documentation — setup, configuration, profiles, MCP, and the privacy model are covered in the docs. Start with Getting Started.
Privacy & security — see Privacy & Security for the runtime boundary, PHI modes, storage, and network paths.
Get help — evaluators can reach us at support@openmed.life.

Privacy

See the full Privacy Policy. Short version: we redact identifiers on your device before anything is sent (it is automated, so not perfect); no ads, no tracking; Welna's analytics are anonymous and optional, and OpenMed Agent has no in-product telemetry.